SYSTEM SERVICES

SYSTEM REPAIR & CLEANUP SERVICES

What can we do for you?

SHOULD YOU FIXIT IT YOURSELF?
That depends on your skill level. You don't want to make the problem worse.

Please don't reformat and reload your computer. That is ALWAYS the last resort and rarely necessary. It's also a royal pain for the customer to reinstall drivers, software, printers, email etc. After that you'll need all those passwords and acocount information you may have forgotten!

SYSTEM CLEANUPS - WHAT WE DO
Quite simply, we do virus removal and malware removal. We resolve error messages and Windows issues. Our decades of experience allows us to successfully clean your computer without sacrificing your files. We fix the problems, remove the bad stuff and keep the good stuff.

By utilizing a comprehensive 2 page checklist, we make sure all computers are thoroughly checked. This procedure is continually evolving. We're always on the lookout for new tools & methods to keep computers in top form.

As a rule we like to do this work in our office. This allows us to have parts and tools on hand and we can work on multiple machines at once. This avoids travel time and and the potential for needing multiple trips. We have actively worked on as many as 10 at a time in the past!

It's rare for us receive a computer that has a unique problem. But if we do, we figure it out. We like a challenge!

We have been Microsoft certified since 2002.

COMPUTER REPAIR & UPGRADES
We're happy to help if your system is broken in some way or if your looking for an upgrade. We work on all brands such as HP, Dell, Lenovo, Acer. Toshiba. ASUS, NZXT, Medion & more. All PC repairs are subject to parts availibility. We stock many common items, but other items may need to be ordered.

We are A+ hardware certified sice 2002 and Dell hardware certified since 2006.

DATA RECOVERY
If your drive is failing but still spins up, we can try to get your data back. NOTE: There is no guarantee on data recovery. Any data recovered can be placed on the media of your choice such as a DVD, thumbdrive, external harddrive or internal drive. Outside lab service is available for jobs we can't handle in-house - but that does get expensive. The customer needs to determine if it's worth the cost.

COMPUTER WIPES
If plan to discard or sell your compuuter, you should wipe your data. Failure to do so means the next person will have access to all your files!
You have options:
 1) Remove and destroy the drive. Sell or give away the computer minus a drive.
 2) Wipe (reformat the drive). Sell or give away the computer with a blank drive.
 3) Wipe the data and keep the drive in the computer for the next person.

WHAT TO BRING
Please have the following items when you bring your machine in for service:

 Regular Desktops: The desktop & Windows password
 AIO: The desktop, A/C power adapter and & Windows password
 Laptops: The laptoptop, A/C power adapter and & Windows password
 Email issues: The name of the email provider, email username and email password
 Software issues: The software, manual and installation key (if applicable)
 Error messages: It helps to have the exact message word for word and tell us what you were doing or what happened at the time.

BUSINESS PRINTERS
We can do work on HP business class printers. These are subject to parts availibility.

THINGS THAT ARE NOT WORTH FIXING
Small home printers are not worth fixing as the parts are usually not available. The cost of labor typically costs more than simply buying a new one. We live in a disposable world.
Computers that are more than 8-10 years old are so obsolete that they should be replaced. We can discuss possible options if the old computer contains some critical software that your still using.

SUMMARY
We are confident we can solve your problem and we look forward to working with you!

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