System Repair & Services

SYSTEM REPAIR & CLEANUP SERVICES

What can we do for you?

SHOULD YOU FIX IT YOURSELF?

That depends on your skill level. You don't want to make the problem worse.

Please don't reformat and reload your computer. That is ALWAYS the last resort and rarely necessary. It's also a royal pain for the customer to reinstall drivers, software, printers, email etc. After that you'll need all those passwords and acocount information you may have forgotten!

SYSTEM CLEANUP SERVICE - WHAT WE DO

Quite simply, we do virus removal and malware removal. We resolve error messages and Windows issues. Our decades of experience allows us to successfully clean your computer without sacrificing your files. We fix the problems, remove the bad stuff and keep the good stuff.

By utilizing a comprehensive 2 page checklist, we make sure all computers are thoroughly checked. This procedure is continually evolving. We're always on the lookout for new tools & methods to keep computers in top form.

As a rule we like to do this work in our office. This allows us to have parts and tools on hand and we can work on multiple machines at once. This avoids travel time and and the potential for needing multiple trips. We have actively worked on as many as 10 at a time in the past!

It's rare for us receive a computer that has a unique problem. But if we do, we figure it out. We like a challenge!

We have been Microsoft certified since 2002.  The cost for this service is typically $100. Compare to Geeksquad @ $149.00.  System Optimization is included! Compare to Geek Squad @ $39.99.

COMPUTER REPAIR & UPGRADE SERVICES

We're happy to help if your system is broken in some way or if your looking for an upgrade. We work on all brands such as HP, Dell, Lenovo, Acer. Toshiba. ASUS, NZXT, Medion & more. All PC repairs are subject to parts availibility. We stock many common component parts, but other items may need to be ordered.

MEMORY UPGRADES

If your computer is running slow, it may need more memory. At this point - ALL Windows computers should have at least 8 Gig of memory. However many users are going with 16 Gig. Nearly all software (including games) will run with 16g RAM. Our blog post #28 discusses memory upgrades.

We have been A+ hardware certified since 2002.  Memory upgrades are normally billed at the cost of the memory.  NOTE: Some laptops must be taken apart to get at the memory. This will require a labor charge.

HARDDRIVE UPGRADE OR REPLACMENT

If your C: drive is full or slow, both laptop and desktop drive(s) can be upgraded or a failing drive replaced. We normally use Samsung, SK Hynix, Western Digital or Crucial brand drives depending on current pricing. These brands are very well-known and highly respected in the industry.

We have been A+ hardware certified since 2002.  Drive upgrades are normally billed at the cost of the drive plus 1 hour of labor.  The average parts and labor cost is $100-$150. (This will depend on the cost of the drive.)  NOTE: Some laptops must be taken apart to get at the drive. This will require a labor charge.

DATA TRANSFER SERVICE

We can transfer all of your files from an old computer to a new computer or other media.

We have been Microsoft certified since 2002.  The typical cost is $50 unless you have an extreme amount.

DATA RECOVERY SERVICE

If your drive is failing but still spins up, we can try to get your data back. Any data recovered can be placed on the media of your choice such as a DVD, thumbdrive, external harddrive or internal drive. Outside lab service is available for jobs we can't handle in-house - but that does get expensive. The customer needs to determine if it's worth the cost.

Data recovery on thumb drives are a case by case basis. These are often caused by broken connectors. We MAY be able to rebuild it enough to pull the data off and put on a new thumb drive. If any of the chips are cracked or broken, then the data is likely lost.

THERE IS NO GUARANTEE ON DATA RECOVERY.  The cost for this service is billed at $50/hr

COMPUTER WIPE SERVICE

If plan to discard or sell your compuuter, you should wipe your data. Failure to do so means the next person will have access to all your files!

You have options:
 1) Remove and destroy the drive. Sell or give away the computer minus a drive.
 2) Wipe (reformat the drive). Sell or give away the computer with a blank drive.
 3) Wipe the data and keep the drive in the computer for the next person.

The typical cost is $50.

BROKEN CONNECTOR REPAIR SERVICE

Broken connectors such as the power jack, power buttons and USB ports can usually be be replaced. Some of these ports are separate boards and can be easily replaced. Other ports are soldered to the motherboard and require soldering. This work is handled on a case by case basis. We need to see it first to determine if the work can be done and if the correct replacement part is available. You will need to decide if it's worth the repair. Power boards, power Jacks and USB port replacements are billed as parts and labor. Please call us with your questions!

The typical cost is $50 plus any parts.

BROKEN SCREEN REPLACEMENT SERVICE

Broken screens can be replaced. In most cases, we will need to disassemble the laptop to get the correct part number. With your approval we will order the screen and perform the labor when it arrives. High-resolution screens and touchscreens are significantly more expensive. The screen itself will be somewhere between $40 and $200. Regarding the labor: Some screens replacements go quick and others are more difficult and take considerably more time. You will need to decide if it's worth the repair. Screen replacements are billed as parts and labor.

We have been A+ hardware certified since 2002.  The average parts and labor cost is $100-$150. (This will depend on the cost of the screen.)

BUSINESS PRINTER SERVICE

We can do work on HP business class printers and some Lexmark business class printers. Everything is subject to parts availibility. Please call us with your questions!

The typical cost is $50/hr plus any parts.

SOLDERING

We WILL do normal soldering work even if it's not computer related. We do NOT do micro-soldering at this time.
Please call us with your questions!

The typical cost is $50 unless you have a large project.

HOW LONG WILL IT TAKE?

We always aim to provide quick service, and in most cases, we’ll complete tasks in the order they’re received. If we need to order parts, we’ll keep working on other computers while waiting for them to arrive. Business clients DO get priority over home users.

We also consider how old the computer is. Sometimes we get really old computers that take forever to respond — like several minutes for a single click. We’ll still work on them, but they’ll usually take longer because we focus on quicker repairs first.

If you have an urgent need, just let us know, and we’ll do our best to help. Our workload can change quickly — sometimes we have no one waiting, and other times, we may have several computers in line.

WHAT TO BRING

Please have the following items when you bring your machine in for service:

 Regular Desktops: The desktop & Windows password
 AIO: The desktop, A/C power adapter and & Windows password
 Laptops: The laptoptop, A/C power adapter and & Windows password
 Email issues: The name of the email provider, email username and email password
 Software issues: The software, manual and installation key (if applicable)
 Error messages: It helps to have the exact error message word for word and tell us what you were doing or what happened at the time. Screenshots are encouraged.

SOME THINGS ARE NOT WORTH FIXING

Small home printers are not worth fixing as the parts are usually not available. The cost of labor typically costs more than simply buying a new one. We live in a disposable world. Computers that are more than 8-10 years old are so obsolete that they should be replaced.

We can discuss possible options if the old computer contains some critical software that your still using. For Example: Periodically we get a business desktop that runs some type of manufacturing software that can't be easily replaced or the software doesn't run a newer version of Windows.

WE DO NOT WORK ON...

Cellphones, cameras, disposable consumer printers, Apple products, & Chromebooks
Parts availability is usually the reason.
Please call for repairs on anything not listed here.

SUMMARY

We are confident we can solve most problems and we look forward to working with you!