Our Policy

We always aim to provide quick service, and in most cases, we’ll complete tasks in the order they’re received. It's first come, first serve. If we need to order parts, we’ll keep working on other computers/devices/projects while waiting for the parts to arrive.

Business clients always take priority over home users. Likewise, a business system down situation takes priority over a new installation project. If there is more than one business system down, then we work on the project that affects the largest number of users. This is a rare occurrence.

In some instances we consider the age of the computer. Sometimes we get old home computers that take forever to respond — like several minutes for a single click. We’ll still work on them, but they’ll usually take longer because of the slow computer. We'll focus on quicker repairs first to get them out the door.

If the computer isn't here, we can't work on it. You’re welcome to wait for a slow period so you can get in and out, but we don't know when that might occur. It's hit or miss.

If you have an urgent request, let us know and we’ll try to assist. Our workload varies; sometimes there’s no wait, other times there are many devices in the queue. Call or email to check our current availability.